1. How delivery works

Pahuna Kitchen is a cloud kitchen — we don't offer dine-in. You can order directly on this website, where we coordinate delivery ourselves for Bengaluru addresses, or through Zomato or Swiggy, where that platform's own rider network handles delivery.

2. Delivery area — Bengaluru only

Direct orders placed on this website are delivered within Bengaluru city limits only. We do not currently ship or courier food outside Bengaluru, including packaged sweets. If your address falls outside our serviceable zones, the order form will indicate this before you complete payment.

3. Delivery zones & charges

The delivery charge for a direct website order depends on how far your address is from our kitchen in HSR Layout, and is added on top of your item total at checkout — it is not included in the item prices shown on the menu.

Zone	Approx. distance	Example areas	Delivery fee
Zone A — Near Kitchen	0–4 km	HSR Layout, BTM Layout, Bommanahalli, Koramangala, Madiwala	₹49
Zone B — Mid Bengaluru	4–8 km	Jayanagar, JP Nagar, Indiranagar, Electronic City Phase 1	₹79
Zone C — Extended Area	8–14 km	Whitefield, Marathahalli, MG Road / Domlur, Bannerghatta Road (far)	₹99

Addresses beyond approximately 14 km from our kitchen are not currently serviceable for direct website orders. Zones and fees may be revised over time; the fee shown at checkout on the day you order is the one that applies.

4. Delivery time

Most direct orders are delivered within 45–75 minutes of confirmation, depending on your zone, order volume, and kitchen load — we'll share an estimate when you place your order.

5. Packaging & food safety

We pack every order in food-safe, leak-resistant containers designed to keep curries and gravies separate from breads and rice, and to keep food at a safe temperature. If a container arrives damaged or tampered with, please do not consume the food and contact us immediately.

6. Delivery via Zomato or Swiggy

If you order through Zomato or Swiggy, delivery availability, timing, and fees are determined by that platform's own logic — not the zones above, which apply only to direct website orders.

7. Delivery issues

If your direct website order arrives late, incomplete, or in poor condition, contact us at hello@pahunakitchen.in. If your order was placed through Zomato or Swiggy, please report it within that app first. See our Cancellation & Refunds page for how refunds are handled.

8. Contact us

For any delivery-related questions, reach us at hello@pahunakitchen.in.